Refund policy

We have a 14-day return policy. Return requests must be approved by ABC Nail & Beauty Supply before any items are returned. To be eligible for a return, you must request a return within 14 days of receiving your order.

To be eligible for a return, your item must be unused, unopened, in its original packaging, and in the same condition in which you received it. Any applicable tags must still be attached, and you must provide your receipt or proof of purchase.

To request a return, please contact us at abcnailbeauty@gmail.com.

If your return request is approved, we will provide instructions on how and where to send your return. Items returned without prior authorization will not be accepted.

Unless the return is due to our error or a defective product, customers are responsible for all return shipping costs.

Returns should be sent to:

If your return request is approved, we will provide instructions on where to send your return. Items returned without prior authorization will not be accepted.

Please do not send any items back before receiving confirmation and shipping instructions from us.

If you have any questions regarding returns, please contact us at abcnailbeauty@gmail.com.

Damages and Incorrect Items

Please inspect your order immediately upon delivery. If you receive a defective, damaged, or incorrect item, please contact us as soon as possible so we can evaluate the issue and resolve it.

Products Damaged During Shipping

If your order arrives damaged during shipping, you must notify us within 48 hours of delivery.

Please provide clear photos of:

The damaged item(s)
The shipping box
The shipping label

Once your claim has been reviewed and approved, we will issue a store credit for future purchases equal to the value of the damaged item(s).

Cash refunds will not be issued for shipping damage claims.

Non-Returnable Items

The following items are not eligible for return:

Opened or used beauty products (unless they are defective or shipped in error)
Chemicals, liquids, and products containing flammable or hazardous ingredients (unless they are defective or shipped in error)
Special-order and custom-order items (these items are final sale and cannot be returned or canceled once the order has been placed)
Sale items
Clearance items
Gift cards

If you are unsure whether your item qualifies for a return, please contact us before submitting a return request.

Exchanges

We do not offer direct exchanges.

If your return is approved, you may place a new order for the desired item.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without justification, in accordance with applicable law.

Returned items must be unused, unopened, in their original packaging, and accompanied by proof of purchase.

Refunds

Once we receive and inspect your approved return, we will notify you whether your refund has been approved.

If approved, your refund will be processed within 10 business days.

Please note that processing times may vary depending on your financial institution.

Shipping damage claims are excluded from this section and are handled according to our Products Damaged During Shipping policy above.